Refund policy

 

Return and Refund Policy

 


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at contact@mosqzap.com. If your return is accepted, you’ll be eligible for a full refund in store credit or a refund to your original payment method.


Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at contact@mosqzap.com.


 

Damages and Issues

 


Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


If you received a faulty item, please contact contact@mosqzap.com within 30 days of the item arriving. Please include:

 

  • Your order number

  • Which item is damaged or faulty

  • A description of the issue

  • Photographic evidence, and video if possible

 


 

Refunds

 


We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.


If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or payment provider.


 

Cancellation Policy

 


We only accept cancellation requests before your order is shipped and before a tracking number is issued.


Once your order has been processed and a tracking number has been generated, cancellations cannot be accommodated.


If a cancellation is approved before shipment, refunds will be issued to the original form of payment used for the order.


 

MosqZap Purchase Policies

 


 

Cancellations

 


Orders can be canceled within 24 hours of processing. After this period, cancellations are not possible as orders are already registered with our warehouse and cannot be retrieved.


If you decide against keeping your order after dispatch, you may refuse delivery or return the item at your own cost. Once we receive the returned item in its original condition, we will process a full refund.


 

Returns

 


Customers are responsible for the cost of return shipping. We will issue a 100% refund once the returned product is received and inspected in its original condition.


 

Change of Address

 


To change your delivery address, please email us at contact@mosqzap.com with your order number, the current address, and the new address within 24 hours of your order.


Address changes cannot be accommodated after the order has been dispatched.


 

1-Year Warranty

 


Every purchase from MosqZap comes with a one-year warranty covering specific malfunctions or defects.


To request a replacement, please provide detailed information and visual evidence such as photos or videos of the issue, including:

 

  • Device not functioning properly

  • Charging or solar power issues

  • Defect affecting normal operation

  • Other manufacturing-related malfunctions

 


Replacements are subject to our review of the evidence provided.


 

Product Image Disclaimer

 


We strive to accurately represent our products in photographs. However, due to variations in screen settings, colors in images may differ slightly from the actual product.


Please contact us if you have concerns regarding specific product characteristics.


 

Lost Parcels

 


If your parcel is lost in transit, we will replace it at no additional cost.


If you prefer not to receive a replacement, please wait 14 days for a refund request to be processed, allowing time for the parcel to potentially arrive.


 

Faulty Items or Damaged Packages

 


If your order arrives damaged or non-functional, we will send a replacement free of charge to ensure you receive a working product.


Replacement orders will be processed with the same delivery timeframe as the original order.


 

Change of Decision (30-Day Money-Back Guarantee)

 


We offer a 30-day money-back guarantee if you change your mind about your purchase. You may return the item within 30 days in its original condition for a full refund.


For any assistance or questions, reach out to our support team at contact@mosqzap.com.


 

Incorrect Address / Returned Packages

 


We do not offer refunds or returns if you provided an incorrect address or did not pick up the package on time and it was sent back.


 

Return Address & Shipping Costs

 


To return your product, please contact us at contact@mosqzap.com so we can provide the correct return address. The return address may vary depending on the product.


Important: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.