Shipping policy
MosqZap — Shipping Policy
Last updated: 15 April 2026
Who We Are
MosqZap (“we,” “us,” or “our”) operates the website mosqzap.com (the “Site”). Our goal is to give you a seamless and transparent shipping experience. The details below explain how we process, ship, and track every order.
Shipping Costs
Free Shipping: We provide free tracked shipping on every order, with no minimum purchase required.
Shipping Range
|
Delivery Area |
Service Level |
|---|---|
|
United Kingdom |
Standard Shipping |
|
United States |
Standard Shipping |
|
Australia |
Standard Shipping |
|
Europe |
Standard Shipping |
|
Rest of the World |
Standard Shipping |
We are proud to serve customers across Europe, North America, and internationally. Our global logistics network allows us to deliver reliably to most countries around the world.
Order Processing Time
|
Item |
Details |
|---|---|
|
Processing time |
1–3 business days Monday to Friday |
|
Cut-off time |
Orders placed before 22:00 UK time are processed the same business day. Orders placed after 22:00 are processed the next business day. |
|
No-shipping days |
Weekends and UK public holidays |
Delivery Time
|
Destination |
Estimated Transit Time* |
|---|---|
|
United Kingdom |
4–12 business days after processing |
|
United States |
5–15 business days after processing |
|
Australia |
4–12 business days after processing |
|
Europe |
4–12 business days after processing |
|
Rest of the World |
4–12 business days after processing |
*Delivery windows may vary depending on local carrier performance, customs clearance, peak-season demand, and your exact location.
Shipping Process
Courier services: We dispatch orders using reliable carriers such as Royal Mail, DHL, UPS, FedEx, USPS, Australia Post, and other regional couriers. Our system selects the most suitable shipping option based on your ZIP code or postal code.
Tracking information: As soon as your parcel leaves our warehouse, you’ll receive an email with a real-time tracking link.
Lost or Damaged Items
|
Situation |
What to Do |
|---|---|
|
Damaged on arrival |
Email contact@mosqzap.com within 48 hours of delivery. Please attach photos and include your order number. We’ll arrange a replacement or refund. |
|
Lost in transit |
If tracking has not updated for 7 days, or shows “delivered” but you have not received the parcel, contact us right away so we can open an investigation with the carrier. |
Returns
For instructions on returning an item, please see our Return & Refund Policy.
Contact Us
Email: contact@mosqzap.com
Phone: +44 20 8040 2853 / +1 307 372-6833
Mailing addresses:
United Kingdom: 171-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
United States: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, UNITED STATES
Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)